Is your condominium facing challenges of a constantly changing security team, leaving potential risks and safety concerns unaddressed?
High turnover in concierge staff not only delays the understanding of potential threats but also puts the security of the condominium at risk. Security is not just about technology; it’s about the human touch, recognizing who belongs and who doesn’t. A familiar face at the entrance can detect unfamiliar ones more effectively, and when that familiarity is lost, so is a layer of the community’s security.
Beyond security concerns, the frequent turnover leads to wasted time and resources invested in repeated orientation. This creates a sense of foreseeability, diminishing morale and confidence in the concierge team, impacting their commitment and service quality. The disruption in ongoing rapport between teams affects customer service, as residents may feel a lack of continuity and familiarity.
We understand the critical role a stable and experienced concierge team plays in enhancing both security and the resident experience in a condominium community.
The condominium community can’t fully leverage the benefits of concierge services in a constant state of flux. Valuable resources go underutilized as the team grapples with turnover-related challenges. Fixing concierge retention is not just about security; it’s also about fostering a positive community environment.
